Refund policy

We want you to be happy with your purchase. This policy sets out how returns, exchanges and refunds work. It sits alongside, and does not affect, your statutory rights.

30-day returns

  • You have 30 days from receiving your item to request a return.
  • To be eligible, the item must be unused, in its original condition and original packaging, with proof of purchase.

How to start a return

  • Contact us at enquiries@rscleaningmachines.com to request a return.
  • We'll confirm your return and tell you where to send it. Items sent back without first requesting a return won't be accepted.

Return carriage & restocking

  • For change-of-mind returns, you arrange and pay return carriage. The goods are your responsibility until they reach us, so please use a tracked, insured service.
  • For faulty, damaged or incorrect items, we cover the cost of return (see below).
  • A restocking charge may apply to some returns. Where it does, we'll tell you before you return anything.

Non-returnable items

Some items can't be returned:

  • Special, bespoke or made-to-order items.
  • Consumables - filters, bags, pads and similar - once opened or used, for hygiene and safety reasons.
  • Hazardous materials and cleaning chemicals once opened.
  • Gift cards.

Damaged, faulty or incorrect items

  • Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered.
  • We'll assess it and put it right - repair, replacement or refund as appropriate - and cover return carriage.
  • Manufacturer warranty claims are handled under the relevant warranty terms.

Exchanges

The quickest way to get what you want is to return the item you have, then place a new order once the return is accepted.

Refunds

  • We'll let you know once we've received and inspected your return, and whether it's approved.
  • Approved refunds are issued to your original payment method within 10 business days.
  • Your bank or card provider may take additional time to process and post the refund. If more than 15 business days have passed since approval and you've had no refund, contact us at enquiries@rscleaningmachines.com.

Your statutory rights

Nothing in this policy affects your statutory rights, including, for consumers, the right to cancel certain online orders and your rights in respect of faulty goods.

Contact

Email enquiries@rscleaningmachines.com or call 0330 133 6499.

RS Cleaning Machines Ltd, Rochester Farm, The Front Office, Great Leighs, CM3 1NE